Page 9 - CAG One Changi Magazine_Jan-Mar 2021

Recognitions 09
The Changi Service Star is a service recognition programme for staff who have received compliments from passengers. Thank you for providing a great Changi Experience!
To:
Chiang Sin Leong
Team Leader
Smarte Carte Trolley Services
Sin Leong went the extra mile to get the right vehicle for me at T3’s taxi stand, as my luggage could not fit into a regular taxi. Keep up the good work!
From:
Passenger Ms Emily
To:
Jacintha Chang
Team Leader
Immigration & Checkpoints Authority
Jacintha spent half an hour calling various parties in the wee hours of the morning to help resolve
a problem for us. We are very thankful for her assistance.
From:
Passenger Mr Wee
To:
Limbaring Irene Grace Yonson
Service Operations Supervisor Certis Aviation Security
Rosales Rosa Martinez
Service Operations Supervisor Certis Aviation Security
I was very pleased to receive help from Rosa and Grace. It was my first time flying and I had a lot of difficulty, but they assisted me well. Thank you for your help!
From:
Passenger Ms Xuan
To:
Alson Lim
Higher Customs Officer I
Singapore Customs
Alson was polite and efficient in his service. Thank you!
From:
Passenger Mr Delvenne
To:
Harun Rahamad
Customer Service Officer P-Serv
Gerlie Mae Lumucho Ong
Changi Experience Supervisor P-Serv
Siti Nurjannah Binte Abdul Karim (Jannah)
Changi Experience Manager P-Serv
Norazman Boryana Marinova
Changi Experience Ambassador P-Serv
The team tried to find my missing boarding pass and when they could not, they helped me to get a new one from the airline. Thank you all!
From:
Passenger Mr Alemeen
How do I become a Service Star? 123
What will I receive as a
Customer Service Staff
(Changi Experience Ambassadors, Duty Terminal Managers, Shopping Concierge, etc.)
All Other Service Staff
(Enforcement Agencies, Ground Handlers, Custodial [Housekeeping, Trolley, Taxi, Carpark and Ground Transport], Commercial Tenants, etc.)
Service Star?
+$50 Changi Dollar Vouchers
10th Compliment
5th Compliment
Perform excellent service
Receive compliments from passengers
I am a CHANGI SERVICE STAR!
+$20 Changi Dollar Vouchers
6th 2nd
Compliment
3rd 1st
Compliment
Compliment
This programme runs on a calendar year basis (i.e. Jan to Dec). The count for the number of compliments received by a staff will be reset on 1 Jan every year.
Compliment
Passengers’ Love Notes
ToOur Changi Service Stars