Page 11 - CAG One Changi Magazine_Jan-Mar 2021

Recognitions 11
Outstanding Team Award
Muhammad Azizul Bin Akhmad Chan Wai Hoe
Chai Chong Fook
Donnie Darwin Anak Chayak Chung Yin Ping
Mohamed Naguib Bin Mohamed Noor
Certis Aviation Security
On 26 Sep 2020, Experience Ranger Supervisor Donnie spotted two members of the public (MOPs) attending to an unconscious guest. His family members were requesting for medical assistance which Donnie immediately offered. Five minutes later, Security Supervisor Wai Hoe and Chong Fook arrived on site
and helped to move the guest to the
side of the walkway to avoid drawing further attention. Wai Hoe updated Operations Manager Azizul on the situation. The two MOPs administered CPR while Chong Fook retrieved the automated external defibrillator (AED). Azizul activated the Singapore Civil Defence Force (SCDF) and, along with Experience Concierge Supervisor Yin Ping, assisted with crowd control. The guest regained consciousness after the AED was administered. Yin Ping, escorted by Security Specialist Naguib, helped to clear a path for the medical team’s arrival. After the ambulance left for the hospital with the guest and his wife, Yin Ping reassured the remaining family members and arranged for a taxi to take them to the hospital. Excellent work, team!
Honesty Award
Sual Mary Grace Rosales
Certis Aviation Security
On 11 Jul 2020, Experience Ranger
Mary Grace spotted a black iPhone at
the Discovery Slides. She notified her colleague and realised that it belonged to a pair of siblings she had welcomed
to the park earlier. She searched for
them unsuccessfully, before dialing a number listed as “Mum”. The mother of the siblings picked up and shared that they had not even realised the phone was missing. She said, “If it wasn’t for Grace’s honesty, we would have lost a pricey phone with all of our identification and credit card information inside!” Nicely done, Mary Grace!
Kim Anna
Loo Schu Way (Mousy) Abirammi Porzelian (Abi) P-Serv
On 1 Jul 2020, Changi Experience Ambassador Anna met a passenger
on the SHN home scheme, who expressed that he had pre-arranged
his accommodation. Anna immediately dialled the SHN hotline to gather the information but to no avail. She then called the university the passenger was enrolled in, while Changi Experience Executive Mousy and Changi Experience Supervisor Abi liaised with the T1 Arrival Immigrations team. The passenger had mistakenly provided his hostel address instead of his SHN address and the hostel did not fit the SHN requirements.
Several calls were made to the university and a government ministry before it
was clear that accommodation and transportation arrangements had been made. However, due to complications,
the passenger had to make his own way to the SHN facility. Abi immediately called for a taxi, kept the ministry updated and shared with the passenger information
on the arrangement, SHN policies and key contact details. The passenger was “grateful for all the service rendered” and the ministry even called back to thank the ladies for “taking good care of their student”. Well done, team!
Andiappan Velu Hemalatha (Hema)
Abirammi Porzelian
(Abi)
P-Serv
On 28 Jul 2020, Changi Experience Ambassador Hema approached a distressed passenger. His mother was very sick in India and he was unable to buy a ticket back. Aware that all India-bound flights were on repatriation basis, Hema advised him to seek assistance from the Indian embassy and provided her personal number in case he needed help. The next day, the passenger called. Hema accompanied him to the airport the following day despite it
being her day off. Hema sought Changi Experience Supervisor Abi’s help to speak to the Duty Manager of Air India Express, who advised the passenger to wait for the Embassy Officer. When he arrived,
he shared that the flight was fully booked. The duo waited at the check-in row with the passenger for an available seat. When the Embassy Officer informed them of one, the passenger immediately bought
a ticket and checked in. He thanked the duo for “taking a lot of time and effort”
to help him, even adding that “he will not forget them for his whole life!” Great job, everyone!
Passenger’s Favourite Frontline Staff Award
Siti Nurjannah Binte Abdul Karim
P-Serv
Through our Instant Feedback System scores, Changi Experince Manager Siti was selected by our passengers as our Passenger’s Favourite Frontline Staff for Quarter 3 of 2020, with an impressive mean score of 4.97. Well done and congratulations, Siti!
Chow Mei Ling
LS 2 Services
Through our Instant Feedback System scores, Housekeeping Officer Mei Ling was selected by our passengers as our Passenger’s Favourite Frontline Staff for Quarter 3 of 2020, with an impressive mean score of 4.94. Congratulations, Mei Ling!
Shopper’s Favourite Frontline Staff Award
Lin Yun-Ying (Juri)
P-Serv
Through our Instant Feedback System scores, Experience Concierge Juri was selected by our shoppers as the Shopper’s Favourite Frontline Staff for Quarter 3 of 2020, with an impressive mean score of 4.98. Congratulations, Juri!